Head of Testing, Quality Assurance & IT Excellence

The Head of Testing, Quality Assurance and IT Excellence is accountable for leading IT software testing and quality assurance practice, while driving excellence across the IT function through automation, use of artificial intelligence and continuous process improvement.

The role provides independent quality governance across technology delivery, builds scalable testing capability across internal teams and strategic partners, and establishes a prioritised change roadmap that simplifies how IT operates, improves delivery effectiveness and creates measurable value.

The transformation remit is focused on improving IT ways of working, processes and service delivery through practical automation and AI adoption looking at the end-to-end activities performed within an IT organization. The role will partner closely with IT General Managers to ensure an optimal outcome, while avoiding duplication of platform, processes, product and delivery accountabilities.

Develop and deliver AI adoption and automation roadmap across IT lifecycle.

Identify and implement opportunities to simplify IT processes, reduce manual effort and improve delivery outcomes.

Partner with IT leaders to prioritise initiatives, support change adoption and track benefits.

Ensure initiatives align with enterprise architecture, data, security, risk and AI governance requirements.

Define & track process KPIs / SLAs based on improvement roadmap.

Lead the enterprise IT Testing and Quality Assurance function across internal teams and delivery partners.

Maintain effective testing strategies, standards, governance and quality controls across the delivery lifecycle.

Drive continuous improvement in quality engineering, test automation, performance testing and environment management.

Provide independent assurance over the quality of technology solutions and use insights and metrics to reduce delivery risk.

Leadership and stakeholder management

Build and lead a high-performing Testing and Transformation team with the capability and capacity to meet business priorities.

Manage workforce planning, budgets, vendors and operational performance across the function.

Build strong relationships across IT, Digital and the broader business to align priorities and resolve issues.

Provide clear reporting on delivery, risks, financial performance and benefits to the IT Leadership Team.

Senior leadership experience across technology testing, quality engineering, transformation, automation or a similar enterprise IT environment.

Demonstrated success delivering complex transformation and continuous improvement initiatives.

Strong understanding of contemporary testing practices and practical automation and AI use cases within IT.

Strong commercial, stakeholder management, communication and people leadership skills.

Flexible hybrid way of working (from home and office)

‘Stay Connected Mobile’ – Access to a free mobile plan

‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps)

‘Your Leave’ - additional leave to be used whenever you like - every year

Access to TPG Learning Hub platform and internal development opportunities

Access to Corporate Partner Discounts

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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