Head of Student Services

Job Purpose

Key Roles & Responsibilities

• Provide strategic direction for the Student Services function in alignment with the Academic Operating Model and institutional priorities.
• Define section plans, service levels, procedures, and Academic partner interfaces and aligned to the Managing partner office.
• Foster a culture that promotes collaboration and innovation within the section
• Lead student life, wellbeing, alumni and internship programs, ensuring holistic cadet development
• Align student services with mission of holistic academic, military, and personal growth
• Promote a collaborative working relationship with Academic Partners on Student Services related functions for the effective delivery of the mandate.
• Promote cross-departmental collaboration to enhance the overall cadet experience.
• Define roles, responsibilities, procedures.
• Coordinate with Academic Partners on student life experience/internship/wellbeing leads via section FTEs; engage personally on escalations and decisions
• Direct FTEs to coordinate with Academic partners on SS-related functions in line with agreed standards and timelines
• Enforce internal controls and adherence to the policies
• Ensure FTEs request inputs, track completion, validate accuracy, and resolve discrepancies through the AP Coordination Office
• Ensure FTEs produce and maintain single approved section outputs (e.g., counselling standards, extra-curricular activity schedules) and control updates
• Ensure coordinated delivery of extra-curricular activities, counselling, wellbeing, and special needs services across the organization.
• Assign work, manage performance, and balance workload across SS FTEs
• Require section-wide status reporting (experience indicators, internship placements, incidents) and submit consolidated reports to the OMP Executive Director
• Provide coaching, guidance and mentoring as required to enhance the internal capabilities of the team and ensure the achievement of established objectives and plans.
• Recommend appropriate training courses as per the pre-determined training needs, evaluate their effectiveness, and monitor their results.
• Carry out performance appraisals for subordinates according to planned schedules and recommend necessary actions as per the applied practices.
• Conduct periodic meetings with subordinates to ensure that priorities are clear and workflow is running smoothly.
• Follow-up on employees' administrative affairs such as vacations, leaves and other administrative and related affairs.

Qualifications & Experience

• Bachelor degree (Masters preferred) in Education/Psychology / Business Administration, or related field.
• Strong understanding of higher education quality assurance, academic and research environments, and current trends.
• A minimum 12 years of experience