Head Of Rider Experience Middle East

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do.

The Middle East markets (UAE and Kuwait) are one of our most dynamic and competitive markets.

Functions include commercial, operations, and marketing, and teams in the Middle East partner closely with global functions such as product, technology, and consumer to deliver results for our customers.

This role sits within Operations and leads all things Rider Experience.

A large and impactful scope that includes Rider community management, Rider communications, several aspects of Rider Performance, Rider Support, and Rider Onboarding.

The role entails building, improving, and implementing processes across the areas above, tracking and managing efficiency and effectiveness of how we are performing across a variety of metrics, and finally ensuring that we are able to deliver excellent support to riders across the region.

Operating at scale in a hyper-competitive, hyper-growth environment is no easy feat.

As such, youll be faced with some of the most exciting problems across the food tech space.

Reporting to the Director of Operations, Middle East, you’ll have a key role in ensuring the success of the logistics network in our Middle East markets.

This centers around ensuring that we always have a fleet of highly engaged, highly satisfied, and highly performing riders on our network.

Working with stakeholders within Ops to find the right approach through levers like communications, education modules, and rider events.

This role is regional, and will be required to build world-class frameworks and systems that are both effective and scalable.

The objective is straightforward: build the best systems to ensure riders are able to deliver the best experience for our customers and merchants.

You’ll work closely with other members of the Middle East rider operations teams, as well as wider teams within HQ Ops, Product, and Tech to ensure the best possible outcomes for our riders, restaurants, and customers.

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.

We’re Food Lovers, Problem Solvers, Community Builders, And More, Brought Together By a Shared Drive To Make Things Better.

Working Here, You Can Expect To

🔧 Solve meaningful problems at real scale

Work on a complex, always-on marketplace that impacts millions every day.

See your impact, fast

Ship, test, and improve ideas quickly in a low-hierarchy, high-ownership

environment.

🧠Grow through challenge and ownership

Take on big, ambiguous problems and accelerate your career with strong support.

🌎A culture built for builders

High standards, collaboration, flexible working, and continuous learning.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages.

Find more about how we hire

here.

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition.

Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt.

Together, we’re unlocking new possibilities as one global team.

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do.

We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application.

We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://deliveroo.co.uk Job Function: Business Development Company Industry/

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