Head of Recruitment Operations

Overview

What You ll Do

• Own the full recruitment delivery cycle/strong>
• Oversee sourcing, screening, assessments, and shortlisting across mixed seniority roles
• Maintain exceptional candidate experience throughout the hiring journey
• Ensure every shortlist delivered to clients feels fast, accurate, and high-quality
• Scale high-volume hiring operations/strong>
• Manage and expand the operations team based on performance and demand
• Build SOPs, workflows, and QC processes that ensure consistent output
• Handle PHONE_NUMBER+ hiring volume per month across multiple markets
• Be deeply data-driven/strong>
• Track sourcing channel performance and optimize for CAC
• Build dashboards for visibility across each stage of the funnel
• Prioritize channels and processes based on performance, not hunches
• Improve speed & efficiency/strong>
• Ruthlessly reduce time-to-hire and fix bottlenecks across the pipeline
• Improve conversion rates between every step of the recruitment process
• Ensure SLA adherence across all client mandates
• Manual first then automation/strong>
• Operate manually to validate what actually works
• Then collaborate with product and engineering to automate smartly
• Move toward a tech-enabled recruitment engine that compounds over time
• Own experience for candidates & clients/strong>
• Deliver an end-to-end hiring process that candidates love
• Ensure shortlist quality stays consistently high
• Elevate client satisfaction, repeat business, and trust in Qureos delivery

Your KPIs

• You ll drive and be measured on:
• Time to hire
• Sourcing channel performance & CAC
• Candidate experience (NPS/CSAT)
• Quality of shortlist & accuracy of matching
• SLA adherence
• Stage-by-stage conversion rates
• Offer acceptance rate
• Client satisfaction & repeat business
• If these KPIs make you excited rather than nervous, you re our person.

Tools & Systems/strong>

• You will work across:
• The Qureos platform
• AI tools
• Internal automation systems