Head of GM Middle Office

Oversee the end-to-end trade lifecycle for all Global Markets products.

This entails making sure trades are captured, verified, and processed correctly from trade booking and validation in front-office systems through confirmation, settlement, and reconciliation in back-office systems.

The Middle Office Head ensures that trade discrepancies or exceptions are identified and resolved promptly to avoid settlement failures or P&L errors

Establish and enforce a robust operational control framework to minimize errors, failed trades, and financial losses.

This includes overseeing trade exception management, investigating and rectifying any breaks/mismatches, and implementing checks to ensure data accuracy.

The Middle Office Head continually re-assesses operational risks considering changing market conditions and regulations.

The role will cultivate a zero-tolerance culture for control lapses and will frequently review Key Risk Indicators (KRIs) like error rates and operational loss incidents to gauge performance.

Lead the global (Regional Dealer Assist teams) middle office team.

The Middle Office Head manages team managers and staff, sets performance objectives, and provides mentoring and training to develop talent.

They are responsible for ensuring the team is well-resourced and skilled to support current and future business needs.

This includes succession planning and maintaining high engagement.

Strong leadership is critical since this role oversees diverse functions (trade support, collateral ops and others.)

Manage relationships with key internal and external stakeholders.

Internally, the Middle Office Head interacts with senior Front Office leaders (heads of trading desks), Risk Management heads, Compliance officers, and Operations executives to communicate status, escalate issues, and align on improvements.

Externally, they will interface with clients or counterparties for operational matters for instance, working with prime brokerage clients, custodians, clearing houses, or executing brokers to resolve breaks and improve service.

The GM ZERO Middle Office will comprise 4 Key Areas

Client Activation & Data readiness enabler and coordinator with other internal functions such as COO KYC, Reference Data, Credit, GM Documentation to ensure timely set up of new client relationships

Trade Execution & Controls Perform and manage tasks specific to Dealer Assist functions which entails timely booking, Client account / Portfolio allocations, Pnl and dealer / sales position integrity, perform Same day Trade Validations ensuring FAB books are integral, manage post trade amend / cancel governance and control principles, monitor Off Market trade monitoring/ Counterparty exposure monitoring

Exceptions Management and reconciliation Failed, Alleged trade monitoring / trade life cycle event management (credit events et al) / Collateral & Margin management principles

Reporting And MI Regulatory reporting and internal Dashboard (KRI/KPI reporting solutions.

Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.

Authorized to take decisions as per the approved authorization matrix.