Head Of Quality & Process Management Section - Emirati
A leading government entity is seeking to hire a Quality & Process Management Section Manager to lead quality initiatives, enhance operational processes, and ensure adherence to institutional excellence standards across the organization.
Skills
About This Role
Overview
A leading government entity is seeking to hire a Quality & Process Management Section Manager to lead quality initiatives, enhance operational processes, and ensure adherence to institutional excellence standards across the organization.
Role Purpose
To develop and manage quality and process improvement activities, ensuring that all organizational units comply with quality and excellence standards, while overseeing operational plans, policies, and related initiatives within the institutional framework.
Quality Management & Governance
- Develop and implement
- quality management frameworks, policies, and procedures
- Ensure compliance with
- institutional excellence and quality standards
- Monitor adherence across all organizational units
Process Improvement & Optimization
- Lead initiatives to
- improve and optimize organizational processes
- Develop methodologies for
- process standardization and continuous improvement
- Design and maintain
- process manuals and service procedures
Performance Monitoring & Reporting
- Oversee the
- annual operational plan
- , including KPIs, projects, and budgets
- Monitor departmental performance and provide
- regular progress reports
- Identify gaps and implement
- corrective action plans
Audits, Compliance & Risk
- Oversee
- internal quality audits
- across departments
- Review gap analysis reports and ensure implementation of improvement actions
- Monitor and assess
- quality-related risks
- and develop mitigation plans
Quality Programs & Certifications
- Manage quality programs and
- certification requirements
- in coordination with stakeholders
- Maintain and update a database for
- certifications, awards, and compliance requirements
Strategy & Excellence
- Contribute to
- innovation and institutional excellence initiatives
- Support strategic objectives through quality and performance enhancement
- Represent the department in internal and external committees and meetings
Financial & Reporting
- Provide input for
- budget preparation
- in coordination with Finance
- Monitor budget utilization and report variances
- Prepare periodic reports and improvement recommendations
People Management
- Lead and manage the quality and process team
- Set objectives and monitor team performance
- Identify training needs and support employee development
Qualifications & Requirements
- Bachelor's degree in:
- Quality Management
- Process Improvement
- Performance Management or related field
- Minimum
- 7+ years of relevant experience
- Strong experience in:
- Quality frameworks
- Process improvement
- Performance management
Key Competencies
- Strategic thinking
- Leadership and team management
- Strong analytical and problem-solving skills
- Process optimization expertise
- Stakeholder management
Preferred Profile
- Experience in
- government or semi-government entities
- Strong exposure to
- institutional excellence frameworks
- *Preference will be given to UAE Nationals (Emiratis)*
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