Head of Outstation Lounges

About This Role

General Information

Ref # 222348 Location Qatar-Doha Job family Not Specified

• Closing Date: 2026-04-21

Description

About Role:

Qatar Airways are pleased to announce an incredibly exciting opportunity to join our team as a Head of Outstation Lounges who will be responsible for leading the strategic direction, operational efficiency, and customer experience across assigned airport lounge locations. The role involves setting high service standards, optimizing financial performance, and ensuring a seamless premium experience for passengers. This leadership position requires strong expertise in hospitality, operations management, stakeholder collaboration, and commercial performance, with a focus on delivering world-class lounge services in line with Qatar Airways’ brand values and passenger expectations.

Strategic:

• Define and execute the long-term vision for QR Lounges, ensuring alignment with business objectives and passenger experience goals.
• Identify expansion opportunities, including the opening of new QR lounges, upgrades to existing facilities, and partnerships with premium hospitality brands.
• Develop competitive and differentiated service offerings to enhance brand presence.
• Monitor industry trends, competitor offerings, and passenger expectations to continuously evolve lounge services.
• Develop and oversee budgeting, forecasting, and financial performance metrics for QR lounges.
• Establish KPIs and performance metrics to assess lounge success and drive continuous improvement.
• Lead and develop a team of managers to drive the improvement of QR Lounges Standards and to ensure that ongoing orientation, training and development programs are in place to meet anticipated business needs

Operational:

• Oversee all day-to-day operational activities within QR Lounges.
• Ensure consistency in branding, service standards, and hospitality across QR Lounges locations.
• Support in building and maintaining strong relationships with airlines partners, airport authorities and third-party vendors.
• Responsible for overseeing manpower planning, maintenance, and procurement activities.
• Ensures best practice operational processes, procedures and controls.
• Analyze market trends, customer behavior, and competitor activities to identify opportunities for growth.
• Implement best-in-class hospitality practices to create a welcoming and comfortable lounge environment for premium passengers.
• Develop training programs for lounge staff to maintain service excellence, cultural sensitivity, and guest engagement skills.
• Represent the company in industry forums, conferences, and strategic discussions with stakeholders.
• Ensure compliance with health and safety regulations, industry standards, and company policies at all times.
• Perform other department duties related to his / her position as directed by the Head of the Department

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellent results across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down because of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

Qualification

About You:

• Bachelor’s Degree or Equivalent with Minimum 10 years of job-related experience

Essential

• Strong background in premium customer experience management within airlines, hotels, or high-end travel services.
• Strong leadership and team management skills
• Command of English language
• Demonstrates understanding of forecasting methodology, trend analysis, and critical thinking skills
• Ability to work effectively and collaboratively with cross-functional teams and stakeholders
• Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.

Preferred

• Bachelor’s degree in business, hospitality management, or a related field (MBA preferred).

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

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