Head of Operations

Key responsibilities

• Build and lead the full operations function across five verticals: Business Ops, Enablement Ops, Financial Ops, Service Ops, and Fraud & Risk Ops
• Define SOPs, operating cadence, and tracking mechanisms for the acquirer relationship — and get them signed off internally
• Own settlement and reconciliation accuracy across all acquirer flows
• Manage chargeback and fraud containment
• Hire and develop vertical leads as the function scales
• Drive AI adoption across ops to reduce cost-to-serve and manual load
• What we expect
• Proven experience running operations at a payments business or acquirer — you understand how settlement, reconciliation, and dispute ops work in practice
• You've built an ops function from scratch before and you're better at it than maintaining what already exists
• You think in systems, not tasks — you design processes that scale, not fixes for the problem in front of you
• You manage cross-functional accountability well — Finance, Compliance, Engineering — without direct control over any of them
• You use AI to reduce manual ops load, with real examples to show for it
• You hold a high bar and bring others up to it
• What you get
• Direct reporting line to the Managing Director with full ownership of the ops mandate
• A role where what you build defines how the business scales
• Competitive base and variable compensation tied to ops outcomes
• Dubai-based with exposure to the full MENA acquiring landscape
• *As part of our recruitment process, we process candidate personal data for recruitment and selection purposes.
• This may include recording or transcription of interviews, AI-assisted summarisation of interview notes, and storage of candidate information in our applicant tracking system.
• These tools support our recruitment team and do not make final hiring decisions without human review.
• We retain candidate information only for as long as necessary for the relevant recruitment process, unless you separately agree that we may keep your details for future opportunities.*
• *By submitting your application, you acknowledge that your personal data will be processed in accordance with this not*
• ice.