Head of Operations

Overview

Job Overview

Key Responsibilities

• Lead and manage overall limousine operations across all platforms (Uber, Bolt, Yango, etc.)
• Develop and implement strategies to **maximize revenue and reduce operational costs**
• Oversee **Operations Managers and Supervisors**, ensuring performance targets are met
• Monitor key KPIs: revenue per car, driver utilization, cancellation rates, idle time, and profitability
• Ensure full compliance with **RTA regulations and UAE laws**
• Establish strict control systems to eliminate **illegal/off-platform trips and revenue leakage**
• Optimize fleet deployment, driver allocation, and shift planning
• Oversee vehicle lifecycle: onboarding, maintenance, replacement, and utilization
• Manage escalations including customer complaints, platform issues, and critical incidents
• Work closely with HR on recruitment, training, and disciplinary actions
• Prepare and present **management reports, forecasts, and performance analysis**
• Drive continuous improvement in operational efficiency and service quality

Requirements

• Minimum **5–8 years experience** in operations leadership (transport, limousine, logistics preferred)
• Strong understanding of **Dubai limousine/RTA ecosystem and ride-hailing platforms**
• Proven experience managing **large teams (drivers + operations staff)**
• Strong analytical mindset with ability to control costs and improve margins
• Excellent leadership, decision-making, and problem-solving skills
• Advanced knowledge of Excel and reporting systems

Preferred Candidate

• Prior experience in **limousine or taxi companies in UAE**
• Experience handling **high-volume fleet operations (50+ vehicles)**
• Knowledge of EV fleet operations (added advantage)
• Immediate joiners preferred

Salary & Benefits

• Salary: AED **6,000 – 10,000+** (based on experience)
• Visa & Medical Insurance provided
• Annual leave as per UAE labor law
• Performance-based incentives linked to profitability

Job Type: Full-time