Head of Network Infrastructure Operations
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About This Role
Overview
The Head of Network Infrastructure Operations plays a critical role in overseeing the strategic direction of network infrastructure, IT programs, and operational initiatives, ensuring alignment with the organization’s overarching goals.
This role is responsible for ensuring that network and IT initiatives deliver strategic value while supporting continuous improvement to enhance operational efficiency and effectiveness.
Operational Excellence & NOC ManagementOversee the 24/7 Network Operations Center (NOC) to ensure proactive monitoring.Establish and monitor critical SLAs/SLOs for network uptime and performance.Lead engineering teams through high-pressure, live operational environments and time-sensitive event windows.Collaborate with non-technical event organizers to translate business needs into technical network specifications.Lead high-severity incident response and conduct detailed Root Cause Analysis (RCA).
Strategic Infrastructure RoadmapDesign and implement scalable network architectures (LAN/WAN, Data Center, Cloud).Evaluate emerging technologies such as SD-WAN, WiFi 6E, and SASE to maintain a competitive edge.Direct the decommissioning of legacy hardware and migration to modern infrastructure stacks.
Network Automation & InnovationDrive initiatives to automate routine configurations.Implement automated CI/CD pipelines for network changes.Standardize network deployments using tools such as Ansible, Terraform, or Python.
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