Head of Mortgage (Senior Leadership Role)

About This Role

About the Company – XOTO Proptech Real Estate

Xoto Proptech Real Estate is an emerging, AI-powered proptech company based in Dubai, focused on transforming the real estate lifecycle through technology-driven solutions. The company offers a unified platform that integrates property buying, selling, mortgage financing, and home enhancement services such as landscaping and interiors.

By combining real estate services with intelligent digital tools, Xoto simplifies the customer journey—from property discovery to financing and beyond—delivering convenience, transparency, and value. The platform also enables agents, developers, and service providers to collaborate efficiently in a connected ecosystem.

Driven by innovation and a customer-centric approach, Xoto aims to redefine how people experience real estate in the UAE through AI-powered insights and seamless service integration.

Role Overview

The Head of Mortgage is a senior leadership role responsible for building and scaling the mortgage vertical within Xoto’s integrated proptech ecosystem. This role will drive strategy, partnerships, revenue growth, and operational excellence while delivering a seamless digital-first mortgage experience aligned with the company’s vision.

Key Responsibilities

Strategic Leadership

• Develop and execute the mortgage business strategy aligned with Xoto’s proptech platform
• Build and scale the mortgage vertical as a core pillar of the ecosystem
• Identify strategic partnerships with banks, financial institutions, and fintech providers

Business Growth & Revenue

• Drive mortgage sales, revenue, and portfolio growth
• Establish and optimize multi-channel acquisition (digital, brokers, partnerships)
• Define pricing strategies and improve conversion funnels

Product & Platform Integration

• Collaborate with product and tech teams to build a seamless digital mortgage journey
• Enhance user experience through automation, AI insights, and simplified processes
• Ensure integration of mortgage services with property buying and home services

Risk & Compliance

• Ensure compliance with UAE regulatory frameworks and lending policies
• Partner with credit and risk teams to maintain portfolio quality
• Monitor KPIs such as approval rates, default ratios, and turnaround time

Operations & Process Excellence

• Build efficient end-to-end mortgage processes (lead to disbursement)
• Improve turnaround times through automation and digital workflows
• Oversee third-party vendors, documentation, and underwriting processes

Stakeholder Management

• Manage relationships with banks, developers, and internal stakeholders
• Act as the key liaison between mortgage, sales, and product teams

Leadership & Team Building

• Build and lead a high-performing mortgage team
• Establish a performance-driven, customer-focused culture
• Mentor and develop future leaders within the function

Key Requirements

Education & Experience

• Bachelor’s degree in Finance, Business, or related field (MBA preferred)
• 5–10+ years of experience in mortgage lending / retail banking
• Strong experience in UAE mortgage market and lender relationships
• Proven leadership in scaling mortgage or lending businesses

Skills & Competencies

• Deep understanding of mortgage products, underwriting, and regulations
• Strong commercial acumen and growth mindset
• Experience in digital platforms, fintech, or proptech environments is a plus
• Excellent stakeholder management and negotiation skills
• Data-driven decision-making and strategic thinking

Key Performance Indicators (KPIs)

• Mortgage portfolio growth & revenue contribution
• Conversion rates and customer acquisition cost
• Approval rates and turnaround time
• Portfolio quality (NPL, delinquency)
• Customer satisfaction and digital adoption

Why Join Xoto

• Be part of a fast-growing proptech startup shaping the future of real estate in the UAE
• Opportunity to build and lead a core business vertical from the ground up
• Work in an innovative, tech-driven, and entrepreneurial environment
• Competitive compensation with performance incentives

Job Types: Full-time, Permanent

Pay: AED5,000.00 - AED10,000.00 per month

Work Location: In person