Head of Logistics & Field Operations – Dubai
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Key skills for this role
About the Role
Fixsquad is looking for an experienced Head of Logistics & Field Operations to lead and optimize our logistics, field service, and operational support functions.
Key Skills for This Role
Full Job Posting
Overview
Fixsquad is looking for an experienced **Head of Logistics & Field Operations** to lead and optimize our logistics, field service, and operational support functions.
This role is responsible for ensuring efficient pickup and delivery operations, effective field technician deployment, inventory movement, and service excellence across our repair network.
About Fixsquad
Fixsquad is one of Dubai's most trusted repair service centers, delivering fast, professional, and high-quality repairs.
We repair a wide range of electronic devices including mobile phones, laptops, tablets, drones, GoPro cameras, speakers, AirPods, Apple Watches, and gaming consoles such as PS5, Nintendo Switch, and Xbox.
We have business partnerships with leading brands including **Virgin Megastore** and **AMIT Care**.
Our service points are located in major malls across Dubai, including **The Dubai Mall, Dubai Hills Mall,** and **Mall of the Emirates**, providing convenient repair services to customers throughout the city.
Key Responsibilities
- You can make it more specific like this:
- Manage the daily **pickup and delivery of customer devices, repaired devices, spare parts, and accessories** between customers, service points, warehouses, repair centers, and parts suppliers.
- Supervise and coordinate **bike riders** responsible for customer device pickups, deliveries, and inter-branch movement of devices and spare parts.
- Plan and coordinate **on-site technicians and on-site service vans**, ensuring efficient routing for on-site repairs.
- Manage **Careem and other third-party courier partners** for customer device collections, deliveries, and urgent logistics requirements.
- Oversee the movement of **spare parts, repair tools, and inventory** between warehouses, repair labs, service points, and parts suppliers.
- Ensure timely **inventory transfers** to maintain stock availability across all service locations.
- Monitor compliance with **Service Level Agreements (SLAs)** for pickups, deliveries, on-site visits, and repair turnaround times.
- Manage the **company fleet**, including bikes, vans, drivers, maintenance schedules, fuel usage, insurance, and vehicle utilization.
- Track and improve logistics KPIs such as on-time pickup rate, on-time delivery rate, technician utilization, SLA compliance, delivery cost, and fleet efficiency.
Requirements
- Proven experience in logistics, fleet management, or supply chain management.
- Experience managing pickup & delivery operations and third-party courier services.
- Strong planning, scheduling, and team management skills.
- Experience with inventory and warehouse operations.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work in a fast-paced, service-oriented environment.
- Proficiency in Microsoft Excel and logistics/operations management systems.
Application Question(S)
- Do you currently reside in the UAE?
- Do you have a valid UAE driving license?
- Have you managed warehouse operations or inventory transfers?
- Have you been responsible for fleet management (bikes, vans, or company vehicles)?
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