Head of IT

**Position Overview:**The Head of IT will be responsible for the strategy, leadership, and management of allinternal IT systems, ensuring the smooth operation of both customer-facing platformsand internal colleague services.

This role will ensure that the organization’s ITinfrastructure supports business growth, drives efficiency, and provides a positive end user experience for colleagues.

Key areas of focus include enterprise collaboration tools (e.g., Microsoft Teams), Wi-Fi, desktop infrastructure, and customer-facing digital solutions.

**1.

Leadership of IT Operations:** Oversee all aspects of IT systems that support internal business operations and customer-facing services, ensuring they are secure, reliable, and scalable.

**2.

Strategy Development:** Define the IT strategy for both internal and customer facing systems, aligning with the overall business objectives to drive efficiency, performance, and innovation.

**3.

System Integration:** Lead efforts to integrate systems across dfferent business functions to improve collaboration, reduce costs, and enhance user experiences.

**4.

Business Continuity:** Develop and maintain business continuity and disaster recovery plans, ensuring system redundancy and minimal downtime.

**1.

Collaboration Tools:** Oversee the management, optimization, and support of colleague collaboration tools, such as Microsoft Teams, ensuring a seamless communication and collaboration experience.

**2.

Desktop Infrastructure:** Lead the management of the desktop infrastructure(hardware and software), including provisioning, lifecycle management, andsupport for all end-user devices.

**3.

Wi-Fi and Networking:** Ensure the availability, performance, and security of theinternal Wi-Fi network and other colleague connectivity solutions.

**4.

IT Support Services:** Oversee the IT service desk and support services, ensuring the timely and effective resolution of colleague IT issues.

**5.

End-User Training:** Develop and implement training programs for employees on IT tools, systems, and cybersecurity best practices to enhance productivity and security awareness.

**1.

Customer Experience:** Ensure that customer-facing IT systems (e.g., websites,apps, portals) are robust, user-friendly, and provide an excellent digital experience.

2**.

Security and Compliance:** Ensure that all customer-facing systems are secure, compliant with relevant standards (e.g., GDPR), and meet high availability and performance standards.

**3.

Digital Transformation:** Drive digital transformation initiatives that enhance customer interaction and engagement through innovative technology solutions.

**1.

Team Leadership:** Lead and manage a team of IT professionals, including system administrators, IT support, network engineers, and application developers.

**2.

Vendor and Partner Management:** Manage relationships with external IT vendors and service providers to ensure delivery of high-quality services and adherence to SLAs.

**3.

Talent Development:** Mentor and develop the IT team, promoting a culture of continuous improvement, innovation, and professional development.

**4.

Cross-Department Collaboration:** Collaborate with department heads andother senior leaders to ensure IT initiatives support business needs and drive performance improvements.

Technology and Infrastructure:

**1.

Infrastructure Management:** Oversee the management and optimization of ITinfrastructure, including servers, storage, networks, and cloud services.

**2.

IT Architecture:** Lead the design and implementation of IT architecture thatsupports current and future business needs.

**3.

Cloud and SaaS Solutions:** Leverage cloud services and software-as-a-service(SaaS) platforms to improve scalability, performance, and cost e>iciency.

**4.

Cybersecurity:** Implement and enforce cybersecurity policies and practices to protect internal systems and customer data from threats.

**1.

IT Budget Management:** Develop and manage the IT budget, ensuring efficient use of resources, cost control, and alignment with business priorities.

**2.

Cost Optimization:** Identify opportunities to reduce IT costs while maintaining or improving service levels.

**1.

IT Infrastructure:** Deep understanding of IT infrastructure, including servers,storage, networking, virtualization, and cloud computing.

**2.

Collaboration Tools:** Expertise in managing collaboration tools (e.g., MicrosoftTeams, SharePoint) and end-user computing environments.

**3.

Enterprise Applications:** Experience with ERP, CRM, and other enterprise applications, as well as integrating these systems into overall business operations.

**4.

Network Management:** Solid knowledge of networking, including LAN/WAN,WiFi, VPNs, and security protocols.

**5.

Cybersecurity:** Strong grasp of cybersecurity best practices, tools, and frameworks for securing both internal and external systems.

**1.

** 10+ years in IT, with at least 5 years in a leadership or managerial role, overseeing IT operations for both internal and customer-facing systems.

**2.

Project Management:** Proven ability to lead large-scale IT projects, including rollouts of new systems and digital transformation initiatives.

**3.

Vendor Management:** Experience managing third-party vendors, including contract negotiation, performance management, and service level agreements.

**4.

Certifications:** Relevant certifications such as ITIL, PMP, or similar, as well astechnical certifications in networking or cloud technologies (e.g., AWS, Azure).

**1.

Leadership:** Proven ability to lead diverse IT teams and manage projects across different functional areas.

**2.

Communication:** Excellent verbal and written communication skills, with theability to convey technical concepts to both technical and non-technical stakeholders.

**3.

Problem-Solving:** Strong analytical and problem-solving abilities, especially in troubleshooting complex IT issues.

**4.

Strategic Thinking:** Ability to align IT strategy with broader business objectives and drive innovative IT solutions.

Education: Bachelor’s degree in Information Technology, Computer Science, or a relatedfield.

A Master’s degree is a plus.

Pay: AED15,000.00 - AED20,000.00 per month