Head of IT

Job Description

Your role

What You’ll Do

• Lead and improve internal IT service management processes, including request handling, incident management, and SLA tracking
• Oversee workplace technology, identity and access management, collaboration systems, and end-user support operations
• Define and maintain standards for IT tooling, lifecycle management, documentation, and process automation
• Manage procurement, provisioning, inventory tracking, and lifecycle management for company devices and IT assets
• Ensure smooth onboarding, role changes, and offboarding processes through effective access and equipment management
• Manage relationships with IT vendors and service providers, including procurement, renewals, performance reviews, and escalations
• Drive adoption of approved AI tools and automation solutions to improve operational efficiency and employee productivity
• Establish governance and guardrails for AI usage, including security, compliance, access control, and acceptable use standards
• Partner cross-functionally with People, Finance, Legal, Security, and department leaders on company-wide IT initiatives
• Build and develop the internal IT function, including prioritisation, operational planning, and capability development

Who You Are

• 10+ years of experience in corporate IT, workplace technology, internal IT, or IT operations roles, including leadership responsibilities
• Proven experience scaling internal IT support and service management operations within growing technology organisations
• Strong understanding of identity and access management, endpoint lifecycle management, SaaS administration, and collaboration platforms
• Experience managing IT asset management, procurement workflows, and vendor relationships
• Strong track record improving IT processes, documentation, automation, and operational efficiency
• Practical experience evaluating, implementing, or governing AI tools for internal productivity or operational use cases
• Ability to balance user experience, operational reliability, security, innovation, and cost optimisation
• Strong stakeholder management and collaboration skills across People, Finance, Legal, Security, and business teams
• Hands-on, pragmatic mindset with the ability to operate strategically while remaining execution-focused
• Nice to haves
• Experience working within Web3, crypto, or other fast-scaling international technology companies
• Familiarity with MDM, SSO, zero-touch provisioning, and device compliance practices
• Experience implementing or improving ITIL-based service management processes
• Exposure to compliance, audit, or policy-driven IT control environments
• Experience automating onboarding, access management, or IT support workflows
• *1inch is an equal opportunity employer.
• We are committed to evaluating all candidates on the basis of their skills, experience, and potential — regardless of race, ethnicity, nationality, gender, age, religion, disability, or any other characteristic.
• We believe diverse teams build better products, and we welcome applications from all backgrounds.*
• We use AI-assisted tools to help us review applications efficiently.
• These tools support our recruitment team but do not make decisions on our behalf — every application is reviewed by a person before any outcome is determined.
• No offer or rejection is made solely on the basis of automated processing.
• For full details on how we use these tools and your rights in relation to them, please see our Applicant and Candidate Privacy Notice.

Job Details

About The Company

Report