Head of Financial Services
Skills
About This Role
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mazeed is a financial management platform that helps businesses automate accounting, simplify tax compliance, and stay ready for e-invoicing through a combination of localized software (SaaS) and Finance-as-a-Service (FaaS).
We work with SMEs and growing companies across the GCC, enabling them to operate with clarity, control, and confidence.
We are building the infrastructure for the next phase of financial compliance and digital transformation in the region, with a strong focus on e-invoicing and scalable financial operations
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Mazeed is looking for a Head of Financial services to lead and scale its Finance-as-a-Service business line end-to-end.
This role carries full ownership of service quality, operations, client experience, and overall performance of the FaaS vertical, while also supporting sustainable revenue growth.
The selected candidate will lead both the Operations and commercial teams, with a strong focus on building a high-quality, scalable, and efficient service model.
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- **Operations & Service Quality**
- + Lead the operations team delivering accounting, tax, and CFO services
- + Ensure high-quality, accurate, and timely service delivery
- + Monitor and improve SLAs, turnaround time, and client satisfaction
- + Identify gaps in service delivery and implement improvements
- + Standardize processes and build scalable workflows**Service Expansion & Productization**
- + Introduce and develop new FaaS services (CFO, payroll, advisory, etc.)
- + Package services into structured, scalable offerings
- + Continuously improve and evolve existing services**Customer Experience & Retention**
- + Own the full client journey from onboarding to ongoing support
- + Improve client experience and service consistency
- + Reduce churn and increase client lifetime value
- + Handle key clients and escalations**Business Performance & Efficiency**
- + Own overall performance of the FaaS business line
- + Improve utilization, efficiency, and cost structure
- + Ensure alignment between sales promises and service delivery**Sales Oversight**
- + Support the sales team in positioning and closing deals
- + Ensure proper scoping and smooth handover from sales to operations
- + Contribute to upsell and cross-sell opportunities**Brand & Market Presence**
- + Act as a representative of FaaS in client and partner interactions
- + Collaborate with marketing on content and thought leadership
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- Being a mazeeder, our promise to customers, internal teams, HR and Leadership is to demonstrate our core values in our daily interactions and quality of work:
- Integrity
- Customer Obsession
- Simplicity
- Growth Mindset
- Innovation
- Empowerment
Essential Skills and Qualifications
- Bachelor’s degree in Finance, Accounting, or Business (MBA preferred); certifications like ACCA, CPA, or CFA are a strong plus
- 10–15+ years in financial services, consulting, or accounting, with proven P&L ownership
- Strong commercial mindset with experience in revenue growth, BD strategy, enterprise deals, and pricing optimization
- Experience in scaling and productizing services (FaaS), including launching new offerings and driving upsell
- Strong operations leadership, with focus on SLAs, efficiency, client experience, and churn reduction
- Proven ability to improve unit economics (ARPU, LTV) and overall business performance
- Strong leadership and stakeholder management, with ability to lead cross-functional teams
Why Join Mazeed
- High-impact leadership role with real ownership
- Opportunity to build and scale a word class service
- Fast-growing, tech-enabled financial platform
- Exposure to SMEs across the GCC
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