Head of Digital Solutions - UAE National

Job Summary

Key Responsibilities

• :Lead the development and implementation of the Ministry's Digital Transformation Strategy and Technology Roadmap, ensuring alignment with organizational priorities and national digital government initiatives
• .Develop and oversee departmental strategic and operational plans, ensuring effective execution and alignment with the Ministry's overall strategic objectives
• .Build and maintain strong relationships with internal and external stakeholders to ensure the delivery of high-quality technology services in accordance with agreed Service Level Agreements (SLAs)
• .Develop, implement, and monitor IT governance frameworks, technology policies, standards, information security controls, and quality management practices to ensure effective governance and service delivery
• .Identify, evaluate, and prioritize business technology requirements and digital initiatives, leading the successful delivery of technology projects using modern technologies and industry best practices
• .Oversee the management, availability, performance, security, and continuous improvement of the Ministry's IT infrastructure, enterprise applications, cloud services, and data platforms
• .Lead the implementation of Digital Government initiatives and ensure compliance with national digital government requirements, digital maturity frameworks, and regulatory obligations
• .Oversee ICT procurement activities, technology investments, vendor management, contract administration, and resource planning to ensure effective utilization of budgets and technology assets
• .Ensure the resilience, availability, security, and business continuity of all technology systems by implementing robust cybersecurity, disaster recovery, and risk management frameworks
• .Monitor departmental Key Performance Indicators (KPIs), service performance, project delivery, and operational effectiveness, providing periodic reports and recommendations to senior management
• .Contribute to the preparation and management of the IT Directorate's annual operating and capital budgets, ensuring effective financial planning and resource allocation
• .Develop and implement information security awareness programs, cybersecurity training, and communication initiatives to strengthen the Ministry's security culture and compliance
• .Ensure compliance with internationally recognized standards and frameworks related to IT governance, information security, IT service management, and quality assurance, including ISO standards and industry best practices
• .Promote innovation by identifying and implementing emerging technologies, automation solutions, artificial intelligence, and digital capabilities that enhance operational efficiency and customer experience
• .Develop and implement initiatives that promote continuous learning, professional development, knowledge sharing, and employee engagement to build a high-performing and future-ready IT team
• .Perform any other duties and responsibilities related to the scope of the department as assigned by the Director
• .

Qualifications & Experienc

• e:Educatio
• n:Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, Software Engineering, or a related disciplin
• e.Master's degree in Information Technology, Digital Transformation, Business Administration (MBA), Information Systems, or a related field is preferre
• d.

Preferred Certificatio

• ns:Project Management Professional (PM
• P).ITIL 4 Managing Professional or ITIL Expe
• rt.COBIT Foundation or COBIT Design & Implementati
• on.TOGAF Enterprise Architecture Certificati
• on.Certified Information Systems Security Professional (CISS

• P).Certified Information Security Manager (CIS

• M).Microsoft Azure Solutions Architect, AWS Solutions Architect, or equivalent cloud certificati
• on.Certified Scrum Master (CSM), Agile, or Digital Transformation certificatio
• ns.ISO 27001 Lead Implementer or Lead Audit
• or.

Experie

• nce:Mini
• mum 10 years of progressive experi
• ence in information technology, digital transformation, enterprise applications, infrastructure management, or IT service deliv
• ery.Mini
• mum 5 years in a managerial or leadership
• role leading IT operations, digital transformation initiatives, enterprise technology projects, or information systems functi
• ons.Proven experience in developing and implementing digital transformation strategies, technology roadmaps, and enterprise-wide digital initiati
• ves.Demonstrated experience managing enterprise applications, IT infrastructure, cloud technologies, cybersecurity, data management, and business continu
• ity.Strong experience delivering large-scale ICT projects, digital platforms, system integrations, and technology modernization initiati
• ves.Experience in IT governance, information security, risk management, IT service management (ITSM), and implementation of international standards and best practi
• ces.Proven experience managing ICT procurement, technology vendors, contracts, service providers, and technology budg
• ets.Experience in developing KPIs, operational plans, technology policies, and continuous improvement initiati
• ves.