Head of Client Team

Overview

• Client Leadership & Relationship Management

• Serve as the primary point of contact for new clients, overseeing onboarding and assigning appropriate project leads
• Provide strategic and creative input on client projects, ensuring alignment with objectives and brand direction
• Review and approve all client-facing materials and deliverables before external submission
• Foster strong, long-term client relationships built on trust, communication, and successful outcomes

• Team Management & Leadership

• Lead, guide, and develop a team of 6 client service professionals
• Conduct weekly team meetings to align on priorities, solve challenges, and ensure accountability
• Actively promote a positive, inclusive, and high-performance team culture
• Champion professional development by mentoring and identifying growth opportunities for team members
• Project Oversight Oversee of 15+ projects across:
• Long-term and short-term social media management
• Campaigns management
• Video production Ensure all projects are progressing smoothly by:
• Reviewing regular progress reports from project leads
• Monitoring timelines, budgets, and key performance indicators(KPIs)
• Identifying potential issues and supporting teams in resolving them
• Ensuring consistency, quality, and alignment with client expectations across all deliverables

• Strategic Planning & Operational Management

• Develop and maintain the annual Client Team Capacity Plan, ensuring realistic project loads and balanced proposal intake
• Design and document detailed workflows, team responsibilities, communication protocols, and escalation steps
• Analyze team capacity to adjust workload, reallocate resources, or identify needs for external support
• Drive continuous improvement across operations and client service delivery
• Cross-Departmental Coordination
• Lead structured weekly coordination meetings with production, content, finance, and procurement teams
• Align on timelines, deliverables, and shared goals
• Solve cross-functional challenges and ensure efficient collaboration between departments
• Act as a bridge between client needs and internal capabilities

• Financial Oversight & Budgeting

• Review the financial aspects of each project, including invoicing, payments, and budget tracking
• Make sure all project costs match the client agreement and are handled on time
• Work closely with the finance team to check estimates, approve invoices, and manage reports
• Monitor if project leads are handling financial tasks correctly and following the process
• Share financial updates and insights to help with team planning and future decisions

• Recruitment & Team Expansion

• Identify talent gaps based on workload and project pipeline
• Recommend and support team expansion when needed
• Participate in hiring, candidate interviews, and new employee onboarding. 8. Leadership & Team Culture
• Lead with integrity, empathy, and a focus on results
• Set the tone for a team environment grounded in trust, transparency, and accountability
• Inspire innovation and continuous improvement by encouraging idea-sharing and initiative
• Recognize and celebrate team wins while constructively addressing challenges
• Represent the Client Team as a strong internal leader and trusted external partner

Requirements

• Experience in client services, project management, or a similar leadership role
• Proven experience leading a team and managing cross-functional projects
• Strong communication, leadership, and organizational skills
• Financial literacy and experience managing project budgets
• Familiarity with project management tools and performance tracking systems
• Experience in strategic planning, content or creative project oversight is a strong advantage
• Ability to thrive in a fast-paced, deadline-driven, client-focused environment