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Head of Business Services

CTRD Arabia
Riyadh, KSA
contract
Director
3 days ago
BusinessServices
Free

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Company

CTRD Company for Business Services (CTRD Arabia) is a company registered in the Kingdom of Saudi Arabia (CR:1009114532).

Company Overview

CTRD Arabia provides trusted professional and business services, shaping smarter organisations through high level management consultancy.

We place a great deal of value in strong personal relationships, becoming trusted advisers to our clients and partners working with them to identify and resolve their challenges.

We deliver business services, professional services, transformation and development services, consultancy

services, and language services, focused on practical outcomes and long-term value.

People are at the heart of what we do, both within our organisation and when working with others externally.

Our success is built on getting our relationships right, delivering on what we commit to, holding ourselves accountable, and maintaining humility in everything we do.

Our priorities are people, project and profit, in that order.

Background & Role Overview

The purpose of the Country Management Office (CMO) is to provide support to our projects within KSA and support and develop the running of the business in country.

The CMO provides support to ensure that CTRD Arabia operates legally, efficiently and profitably.

The CMO provides centralised support to the projects for administration, local operations and compliance.

The GM CTRD Arabia leads the team and is supported by and exercises leadership and management control through 2 Functional Heads, one for Business Services and one for Project Services.

The Head of Business Services leads and manages the functions in KSA that enable and protect the business; Business Management and Government Relations.

The Head of Business Services also owns the relationships with a number of outsourced functions.

Location

Riyadh, KSA.

Hours of Work

40 per week

Contract Type

Fixed-term contract for one year, renewable subject to business requirements and in accordance with the applicable employment contract and Saudi Labour Law

Business Services Leadership

  • Accountable for the delivery of the business support functions in the CMO and providing leadership and overarching management to the functional teams.
  • Responsible for driving and overseeing the development of policies and processes that enhance effectiveness and efficiency in Business Services functional areas.
  • Accountable for ensuring that the quality of business services is of the highest standard and for continuously seeking ways and means to improve them.
  • Accountable for reporting, monitoring and control of business support functions.
  • Accountable for crisis management frameworks and processes, as well as business resilience and delivery of responses to incidents.

Compliance

  • Ensure compliance with KSA laws, implementing regulations, royal decrees and regulatory frameworks.
  • Ensure accurate record keeping.
  • Prepare for and lead the company response to compliance audits and rectification requirements.
  • Responsible for oversight of Security & Risk Management, Resilience Management and Health & Safety in KSA for CTRD Arabia.

Knowledgebase Development

  • Maintain authoritative and current expertise of the KSA Nitaqat (Saudisation) program, ensuring comprehensive understanding of its evolving requirements, constraints and operational dependencies to guide decision-making and ensure alignment with strategic objectives.
  • Responsible for ensuring the continual monitoring of changes to the local laws, regulations and policies and the updating of company policies and processes affected by such changes.

Team Development

  • Build a high performance team with a coherent sense of purpose, foster collaboration and develop cross-functional integration.
  • Drive the continuous professional development of direct reports and ensure they drive the continuous professional development of their direct reports.
  • Provide coaching, mentorship and career development opportunities.
  • Line management responsibility for the Senior Business Manager & Government Relations Manager.

Stakeholder Engagement

  • Ensure close integration with Head of Project Services to deliver departmental coherence across the CMO.
  • Communicate progress, challenges and outcomes effectively across the organisation.
  • Relationship management responsibility for any outsourced functions and relevant third-party service providers.

Essential

  • Significant business management experience, including KSA.
  • Business management Bachelor’s degree.
  • Financial management.
  • Compliance controls, audit readiness, regulatory documentation.
  • Commercial project management experience.
  • Policy formulation and development.
  • Process analysis and development.
  • Thorough knowledge of KSA business operating environment.
  • Excellent written and verbal communication skills.

Desirable

  • Senior stakeholder / relationship management.
  • Conversational Arabic

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