Head of Business Operations
Role Overview
Lead and scale a high-growth business in Saudi Arabia.
The role combines business development, commercial leadership, operational management, and P&L ownership.
Focus on expanding the B2B customer base while supporting B2C and D2C growth.
Ensure operational excellence across supply chain, production, distribution, customer service, and quality.
Setting up, scaling, or managing a new venture or greenfield business is highly advantageous.
Key Skills for This Role
Full Job Posting
About the Role
Lead and scale a high-growth business in Saudi Arabia.
The role combines business development, commercial leadership, operational management, and P&L ownership.
Focus on expanding the B2B customer base while supporting B2C and D2C growth.
Ensure operational excellence across supply chain, production, distribution, customer service, and quality.
Setting up, scaling, or managing a new venture or greenfield business is highly advantageous.
Business Development and Commercial Growth
- Lead identification, development, and conversion of new B2B opportunities.
- Grow revenue and the customer base; build relationships with key B2B customers and strategic accounts.
- Identify market opportunities and develop account-based growth strategies.
- Support B2C and D2C expansion and achieve commercial and revenue targets.
Operations and Strategy
- Oversee supply chain, production, distribution, customer service, and quality operations.
- Improve processes, efficiency, service levels, inventory management, customer delivery, and cost optimization.
- Monitor OTIF, efficiency, inventory, CRM, and cost-to-serve KPIs.
- Contribute to business strategy and operating models; implement aligned go-to-market plans.
- Identify process improvement and scalability opportunities and support new business initiatives.
Financial Management and Leadership
- Own business budgets and P&L performance; drive revenue, gross margin, EBITDA, and cost objectives.
- Monitor financial results, improve profitability, and allocate resources to business priorities.
- Manage senior stakeholders; align strategic priorities, business plans, and operational execution.
- Support governance, compliance, risk management, and regulatory requirements.
- Lead and develop teams, coach team members, and build an accountable, execution-focused culture.
Key Performance Indicators
Revenue growth and new B2B customer acquisition; B2C and D2C growth.
Gross margin, EBITDA, P&L, and budget achievement.
OTIF, operational efficiency, inventory management, and cost to serve.
Customer and account growth, governance and compliance, strategic initiative execution, and team performance and development.
Candidate Profile
- Bachelor’s degree in Business, Management, Operations, or a related discipline; MBA preferred.
- 12–15 years of overall professional experience, including at least 5 years in middle-to-senior leadership.
- Strong experience in business operations and B2B business development.
- Experience in Food & Beverage, FMCG, Manufacturing, or another B2B-focused business.
- Demonstrated P&L and commercial performance management experience; start-up or scale-up experience preferred.
- Strong understanding of supply chain, distribution, customer servicing, and account management.
- Experience managing cross-functional and senior stakeholders.
- Setting up, scaling, or transforming a business is advantageous.
- Strong knowledge of the Saudi market and local or regional B2B business environment is essential.
- Candidates currently based in KSA are preferred.
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