Collections Specialist
Role Overview
Oversees collection operations, timely client payments, client relationships, and compliance with legal and internal standards.
Manages end-to-end collections to support healthy cash flow.
Key Skills for This Role
Full Job Posting
Role overview
Oversees collection operations, timely client payments, client relationships, and compliance with legal and internal standards.
Manages end-to-end collections to support healthy cash flow.
Collections and client communication
- Contact clients before due dates and follow up on outstanding balances, installment plans, and final settlements.
- Issue weekly and monthly reminders and overdue notices; explain due dates, penalties, and company policies.
- Negotiate payment plans, notify clients of potential penalties or further action, and initiate termination requests under company policy.
- Document payment receipts, deferral agreements, and legal notices in the company database.
- Communicate by phone, email, WhatsApp, and in-person meetings while maintaining professional client relationships.
Reporting and collaboration
- Prepare regular activity, outstanding balance, and cash flow reports, including detailed monthly reports based on EPMS collected and realized payments.
- Check junior collections staff reports for accuracy and completeness; monitor weekly collections and prioritize follow-up actions.
- Follow the collection strategy and applicable legal and internal requirements.
- Attend training and collaborate with Finance, Legal, Sales, Customer Service, and Handover teams.
Qualifications
- Bachelor’s degree in business, finance, or a related field.
- At least two years of experience in a real estate collections role; prior real estate sector experience is required.
- Strong understanding of real estate payment structures and cycles.
- Excellent communication, negotiation, and conflict-resolution skills; strong problem-solving and customer relationship abilities.
- Proficiency with collection and property management software, such as Yardi, MRI, or QuickBooks.
- Real estate development or property management experience is highly desirable.
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