Head of After Sales
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About the Role
Head of After-Sales We are seeking an experienced Head of After-Sales to lead and manage all after-sales operations, ensuring exceptional customer satisfaction, service excellence, and business growth.
Key Skills for This Role
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Overview
Head of After-Sales
We are seeking an experienced **Head of After-Sales** to lead and manage all after-sales operations, ensuring exceptional customer satisfaction, service excellence, and business growth.
The successful candidate will oversee service, maintenance, spare parts, warranty management, and customer support functions while developing strategies to improve operational efficiency and customer retention.
Key Responsibilities
- Lead and manage the after-sales service and support teams.
- Develop and implement after-sales strategies to enhance customer satisfaction and loyalty.
- Oversee service operations, maintenance programs, warranty claims, and spare parts management.
- Monitor service performance, KPIs, and operational efficiency.
- Build strong relationships with customers and resolve escalated issues effectively.
- Collaborate with sales and operations teams to improve the customer experience.
- Prepare reports, forecasts, and budgets for after-sales activities.
Qualifications
- Bachelor's degree in Engineering, Business Administration, or a related field.
- 8+ years of experience in after-sales, service management, or customer support, with at least 3 years in a leadership role.
- Strong leadership, operational, and customer relationship management skills.
- Excellent communication, problem-solving, and analytical abilities.
Preference
Saudi Nationals are highly preferred.
However, other qualified candidates are encouraged to apply and will be considered based on their experience, skills, and qualifications.
How To Apply
Interested candidates are invited to send their updated CV via WhatsApp to **+966 55 926 5760**.
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