Head, Infrastructure & Support Centre

Role overview

Leadership and service delivery

• Leads and develops supervised teams, sets clear expectations and objectives, and monitors performance.
• Plans sector activities based on strategic direction and ensures requests, incidents, and problems are prioritized and handled effectively.
• Guides solution analysis and recommendations, including assessment of risks, costs, impacts, feasibility, and organizational alignment.
• Coordinates major incident response and supports teams in implementing corrective measures.
• Maintains relationships with client sectors and monitors service levels, operational priorities, resources, and user feedback.
• Improves support processes by analyzing trends, recurring problems, root causes, and user feedback.
• Assesses infrastructure, platform, equipment, and technology service needs and presents recommendations and business cases.
• Plans asset acquisition and renewal and monitors contracts, licences, and service agreements under procurement and financial controls.

Compensation

• Listed salary range is $113,358 to $147,781; the posting says the range is under review.

Workplace

• The posting specifies an on-site flexibility profile and identifies Montreal (Balmoral) as the location.

Requirements

• Experience leading and developing multidisciplinary teams responsible for IT infrastructure and support services.
• Ability to plan and coordinate service activities, translating strategic direction into priorities and work plans.
• Ability to assess solution feasibility, risks, costs, impacts, and alignment with organizational and client needs.
• Ability to coordinate service delivery and communicate effectively with users and client sectors.
• Ability to manage service agreements, contracts, licences, and infrastructure asset acquisition or renewal within procurement and financial controls.