Head Barista

Role purpose

Coffee quality and menu

• Set beverage recipes, brew ratios, and presentation standards across the coffee menu.
• Lead daily espresso and filter dial-in and regular team cupping and taste calibration.
• Work with roasters and suppliers on bean selection, seasonal offerings, and new beverage development.
• Monitor drink consistency and correct deviations from standards.

Team leadership and training

• Supervise baristas on shift and allocate stations and duties to match business levels.
• Onboard new baristas and deliver ongoing skills sessions in extraction, milk texturing, latte art, and manual brewing.
• Assess skills, provide feedback, contribute to performance appraisals, and prepare shift rosters with the Outlet In-Charge.
• Lead by example on service, grooming, attitude, and hygiene.

Operations, stock, and equipment

• Manage coffee bar inventory, ordering, receiving, and weekly stock counts; apply FIFO and control freshness, waste, and variance.
• Maintain cleaning and maintenance schedules for machines, grinders, brewers, and water filtration; report faults and coordinate repairs.

Guest experience and compliance

• Provide knowledgeable guest service, drive sales of specialty drinks and retail coffee products, and resolve beverage-related feedback and complaints.
• Ensure compliance with ADAFSA requirements and company HACCP procedures; keep temperature, cleaning, and waste logs complete for inspections.
• Report stock levels, waste, equipment status, and team performance to the Outlet In-Charge.

Qualifications and experience

• High school diploma or equivalent; hospitality qualification is an advantage.
• 3–5 years of specialty coffee barista experience, including at least 1 year in a senior or supervisory role; UAE experience preferred.
• Expertise in espresso extraction, dial-in, milk texturing, latte art, and manual brewing; sound knowledge of coffee origins, processing, roast profiles, and cupping.
• SCA Barista Skills Intermediate certificate or higher required; Professional level or other SCA modules are an advantage.
• Experience training baristas and managing stock and rosters; basic equipment maintenance knowledge covering gaskets, burrs, and water filtration.
• Valid Basic Food Hygiene certificate required; PIC certificate is an advantage.
• Proficient with POS systems such as Foodics or Micros and basic MS Excel; fluent spoken and written English. Arabic or additional languages are an advantage.

Pay

• AED 3,500–3,750 per month.

Work location

• Work is in person.