GUEST SERVICES REPRESENTATIVE

The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. Accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR maintains a clean, well-stocked and organized store.

Hear and speak the English language fluently

Strong decision-making ability

Ability to communicate, ability to manage conflict

Working knowledge of operational procedures

Comfortable in a fast-paced and high-pressure environment

Ability to maintain confidentiality

Able to work nights, weekends, and holidays

Work is performed indoors and outdoors and may involve exposure to varying weather conditions

Office work requires the ability to operate standard office equipment, computer, copier, keyboard, etc.

Must be able to lift and carry up to 10 pounds regularly, lift or carry up to 25 pounds or more occasionally with assistance.

Ability to stand for long periods of time.

Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead and move safely over uneven terrain.

Use of repetitive motion, standing, bending, sitting, lifting, and walking.

Noise levels may be moderate to loud.

May be exposed to dust, pollen, grasses, landscaping, and various chemicals and moving mechanical equipment.

Use of personal protective equipment required where necessary.

Will experience occasional interruptions and shifting priorities.

Valid driver’s license required, this position may be expected to drive a motorized vehicle which requires close and distance vision, sitting, seeing and reading signs, traffic signals, etc.