Guest Services Officer - Arabic Speaker
Role Overview
Guest Services Officer role focused on courteous, efficient service and guest satisfaction.
The role requires flexibility to rotate within Rooms division sub-departments or other departments as needed.
Key Skills for This Role
Full Job Posting
Role
Guest Services Officer role focused on courteous, efficient service and guest satisfaction.
The role requires flexibility to rotate within Rooms division sub-departments or other departments as needed.
Responsibilities
- Provide personalized guest service and ensure guests have an exceptional stay.
- Escalate unresolved complaints to supervisors and ensure follow-up; hand over pending points for the next shift.
- Know hotel services, facilities, and promotions and apply upselling techniques.
- Balance cash reports and remittance envelopes; perform opening and closing procedures.
- Ensure rebates and paid-out vouchers receive the required Front Office Assistant Manager signature and explanation.
- Update room allocations, follow up on special requests, and maintain contact with long-stay and suite guests.
- Maintain grooming, hygiene, and good working relationships; support supervisors and the team.
Qualifications
- Arabic-speaking, as indicated by the job title.
- At least two years of hotel operations work experience.
- Good customer service, communication, and interpersonal skills.
- A relevant Hospitality or Tourism management degree or diploma is ideal.
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