Guest Services - Agent
Skills
About This Role
Overview
Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.
Are you a master of craft?
Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly?
Do you embrace a growth mindset?
We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline.
Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design.
Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
As Guest Services Agent
- , you will be responsible for the following duties:
- Greet, check-in, and escort guests promptly to their rooms
- Address special guest preferences recorded in guest history profiles
- Handle cash drawer properly as outlined in the MODOH Controller’s Policy
- Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
- Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
- Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
- Print and drop cash out, adjustment slips, paid out voucher, and bank count reports
- Communicate clearly with the Night Duty Manager and Accounting Department
- Establish a good working knowledge of the Hotel outlets and products
- As Guest Services Agent, We Expect From You
- Friendly, enthusiastic, passionate, Sociable
• Engaging, Genuine, Organised
- Minimum of 1 year of Front Office experience
- Minimum 2 years of experience working in a 5-star hotel environment
- Previous experience working in the Middle East Region is an advantage
- Strong command of Microsoft Office products ,HMS
- Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
- A competitive salary and benefits packages
- Transportation and Housing provided
- Relocation and Vacation Tickets
- We’re Fans.
- Are you?
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Guest Services - Agent
Mandarin Oriental Hotel Group · Doha
Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting res
Skills
4 days ago
Apply Now↗Apply Now ↗Guest Services - Agent
Mandarin Oriental · Doha
Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting res
Skills
2 weeks ago
Apply Now↗Apply Now ↗Front Office (Guest Services) – Retaj Hotels & Hospitality)
Retaj Hotels and Hospitality · Doha
Retaj Hotels & Hospitality manages hotel properties and real estate projects aligned with Islamic hospitality standards. Job Description: At Retaj Hotels, the Front Office / Guest Service Agent is responsible for being t
Skills
1 months ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required