Guest Services - Agent
Skills
About This Role
Overview
- Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.
- Are you a master of craft?
- Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly?
- Do you embrace a growth mindset?
- We invite you to become a fan of the exceptional.
- Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline.
- Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
- Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design.
- Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
- **As Guest Services Agent****, you will be responsible for the following duties:**
- Greet, check-in, and escort guests promptly to their rooms
- Address special guest preferences recorded in guest history profiles
- Handle cash drawer properly as outlined in the MODOH Controller’s Policy
- Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
- Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
- Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
- Print and drop cash out, adjustment slips, paid out voucher, and bank count reports
- Communicate clearly with the Night Duty Manager and Accounting Department
- Establish a good working knowledge of the Hotel outlets and products
- **As Guest Services Agent****, we expect from you:**
- Friendly, enthusiastic, passionate, Sociable
• Engaging, Genuine, Organised
- Minimum of 1 year of Front Office experience
- Minimum 2 years of experience working in a 5-star hotel environment
- Previous experience working in the Middle East Region is an advantage
- Strong command of Microsoft Office products ,HMS
- Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
- A competitive salary and benefits packages
- Transportation and Housing provided
- Relocation and Vacation Tickets
- We’re Fans.
- Are you?
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