Guest Service Supervisor
Key Responsibilities Supervise and support guest service/front office staff during shifts Ensure smooth check-in and check-out processes Handle guest inquiries, complaints, and.
Skills
About This Role
Key Responsibilities
- Supervise and support guest service/front office staff during shifts
- Ensure smooth check-in and check-out processes
- Handle guest inquiries, complaints, and special requests professionally
- Monitor service quality and ensure company standards are maintained
- Train, coach, and mentor team members
- Prepare shift schedules and assign duties
- Coordinate with housekeeping, maintenance, and other departments
- Ensure accurate billing, reservations, and cash handling procedures
- Monitor lobby appearance and guest areas
- Assist with VIP guest arrangements and escalations
- Maintain records, reports, and operational logs
- Ensure compliance with health, safety, and company policies
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