Guest Service Agent Team Leader (Night)
Role Overview
Lead and supervise Front Office operations during the night shift, supporting the team and delivering consistent guest service.
Maintain accurate night audit and financial procedures, hotel security, and a smooth transition to the morning shift.
Key Skills for This Role
Full Job Posting
Role objective
Lead and supervise Front Office operations during the night shift, supporting the team and delivering consistent guest service.
Maintain accurate night audit and financial procedures, hotel security, and a smooth transition to the morning shift.
Key performance areas
- Guest satisfaction and complaint resolution.
- Accurate, timely night audit procedures and cashier settlements.
- Accurate financial reports, room status, reservations, and guest records.
- Compliance with Front Office SOPs and security procedures.
- Quality shift handover and follow-up on outstanding issues.
- Team performance, attendance, and service standards.
- Timely incident reporting and escalation.
Pay
- AED 1,800–7,000 per month.
Work location
- In person.
Requirements
- Ability to lead and supervise Front Office operations during the night shift.
- Ensure accurate night audit, cashier settlements, and financial reports.
- Maintain hotel security and compliance with Front Office SOPs.
- Support the team in meeting service standards and attendance expectations.
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