Guest Relations Talent Pool

About Dubai Holding

About the Job

• We are building a Guest Relations & Front Office Talent Pool across Dubai Holding hospitality and Entertainment properties.
• This is an opportunity to be considered for future roles across Guest Relations and Front Office functions, ranging from executive to management level.
• As suitable opportunities become available, shortlisted candidates will be contacted.
• We are currently considering profiles for roles such as:
• Guest Relations
• Front Office
• Customer Experience
• Attendant
• The main duties and responsibilities include:
• Delivering exceptional, personalised service and creating memorable guest experiences throughout the guest journey
• Handling guest inquiries, feedback, and complaints professionally, ensuring timely resolution and service recovery
• Managing VIP arrivals, departures, and guest preferences in coordination with relevant departments
• Supporting check-in, check-out, and front desk operations while maintaining brand service standards
• Supervising and supporting front-facing teams to ensure service excellence and operational efficiency
• Coordinating closely with Front Office, Housekeeping, F&B, Concierge, and other departments to ensure seamless service delivery
• Monitoring service quality, guest satisfaction scores, and contributing to continuous improvement initiatives
• About you:
• The ideal candidates for these positions will have:
• Previous experience in Guest Relations and/or Front Office within a hospitality or luxury hotel environment
• Strong communication, interpersonal, and guest engagement skills
• Experience handling VIP guests and complex guest interactions (for senior roles)
• A professional, polished, and service-oriented demeanor
• Ability to lead, motivate, and develop teams (for supervisory and management roles)
• Flexibility to work shifts, weekends, and public holidays as required
• Proficiency in English; additional languages are a strong advantage
• About the Benefits
• At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues.
• Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment.
• We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow.
• We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
• Please note:
• This is a talent pool posting.
• Applications will be reviewed, and shortlisted candidates will be contacted as relevant opportunities arise.