Guest Relations Officer

About This Role

Job Requisition ID: 177193

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

As a Guest Relations Officer, you will be the first point of contact for customers across our UAE showrooms, helping deliver a consistently welcoming and high-quality experience via walk-ins, phone calls, and email enquiries. You will support the Sales Department by ensuring customer enquiries are handled efficiently, information is provided accurately, and every interaction reflects a strong quality service culture.

What you will do

• Handle customer enquiries efficiently through walk-ins, phone, and email, ensuring timely follow-up and a positive customer experience.
• Welcome, meet, and greet all showroom visitors professionally, creating a strong first impression.
• Provide accurate information on products and services, and guide customers to the right support when needed.
• Support showroom coordination and ensure the reception/workstation and customer areas are tidy and fully operational.
• Log all walk-in and phone enquiries accurately in the Fastrack system.
• Prepare and submit required reports (e.g., walk-in logs, demo/test drive logs) as per agreed timelines.
• Follow QHSE rules, SOPs, and emergency/evacuation procedures, and participate in safety awareness trainings.

Required skills to be successful

• Strong English communication skills (verbal and written).
• 1–2 years of customer service experience.
• Customer-focused mindset with confidence handling enquiries in person, by phone, and by email.
• Professional, pleasant manner with strong interpersonal skills.

About the team

You will be part of the Sales Department and work closely with colleagues across the business to promote continuous improvement in customer service. The team is committed to building a strong quality service culture, creating a positive experience for every customer and building customers for life.

What equips you for the role

• Ability to stay organized in a busy showroom environment and balance multiple enquiries.
• A consistent focus on quality and accuracy to minimize errors and rework.
• Willingness to follow safety standards, processes, and company guidelines.
• Proactive, hardworking, and motivated approach with good attention to detail.
• Comfortable systems and keeping accurate records (IT knowledge is an advantage).

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Additional Internal Information:

• Reports to: Sales Manager
• Band: E

Note:-

You must have been an Al-Futtaim employee for at least 18 months in order to be considered.

You must inform your HRBP in confidence of your application.

Please note that this vacancy may be advertised externally in the next week so apply without delay.