Guest Relations Officer

177193

Overview Of The Role

What You Will Do

• Handle customer enquiries efficiently through walk-ins, phone, and email, ensuring timely follow-up and a positive customer experience.
• Welcome, meet, and greet all showroom visitors professionally, creating a strong first impression.
• Provide accurate information on products and services, and guide customers to the right support when needed.
• Support showroom coordination and ensure the reception/workstation and customer areas are tidy and fully operational.
• Log all walk-in and phone enquiries accurately in the Fastrack system.
• Prepare and submit required reports (e.g., walk-in logs, demo/test drive logs) as per agreed timelines.
• Follow QHSE rules, SOPs, and emergency/evacuation procedures, and participate in safety awareness trainings.

Required Skills To Be Successful

• Strong English communication skills (verbal and written).
• 1–2 years of customer service experience.
• Customer-focused mindset with confidence handling enquiries in person, by phone, and by email.
• Professional, pleasant manner with strong interpersonal skills.

About The Team

What Equips You For The Role

• Ability to stay organized in a busy showroom environment and balance multiple enquiries.
• A consistent focus on quality and accuracy to minimize errors and rework.
• Willingness to follow safety standards, processes, and company guidelines.
• Proactive, hardworking, and motivated approach with good attention to detail.
• Comfortable systems and keeping accurate records (IT knowledge is an advantage).
• We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
• Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility.
• Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities.
• We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
• As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process.
• We make every effort to review and respond to every application.

Additional Internal Information

• Reports to: Sales Manager
• Band: E

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