Guest Relations Manager
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Key skills for this role
About the Role
Role Description The Guest Relations Manager is a part-time, hybrid role based in Dubai, with a combination of on-site work and some work-from-home flexibility.
Key Skills for This Role
Full Job Posting
Role Description
The Guest Relations Manager is a part-time, hybrid role based in Dubai, with a combination of on-site work and some work-from-home flexibility.
This role is responsible for managing guest experiences, greeting and assisting visitors, coordinating bookings or appointments, and ensuring that guest needs are promptly addressed.
The Guest Relations Manager will respond to inquiries by phone, email, and in person, manage feedback and complaints, and work closely with internal teams to maintain high standards of customer service and satisfaction.
Day-to-day tasks include monitoring guest areas, preparing reports on guest feedback, supporting the training of front-line staff on guest interaction standards, and implementing service improvements.
The role requires consistent professionalism, attention to detail, and a focus on building positive, long-term relationships with guests and partners.
Qualifications
- Strong Guest Relations and Customer Service skills, with experience managing guest interactions and expectations.
- Excellent Communication abilities, including clear verbal and written communication in English; additional languages are an advantage.
- Focus on Customer Satisfaction, with a track record of handling feedback, resolving issues, and maintaining service quality.
- Experience in Training front-line staff on service standards, guest interaction, and communication best practices.
- Prior experience in hospitality, corporate reception, or customer-facing roles in a multicultural environment.
- Solid organizational and time management skills, with the ability to prioritize and manage multiple guest-related tasks.
- Proficiency with common office software and guest management or CRM systems is beneficial.
- Diploma or degree in Hospitality Management, Business, or a related field preferred, or equivalent practical experience.
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