Guest Relations Executive (Luxury Services)
Skills
About This Role
Overview
We are seeking a polished and proactive Guest Relations Executive to join our team in
Dubai.
In this client-facing role, you will play a key part in delivering exceptional service throughout the client journey—ensuring a seamless experience from initial contact to ongoing support—while strictly adhering to our policies on confidentiality and professionalism.
As a representative of our brand, you will interact with clients across various channels, address inquiries, resolve concerns, and promote our services with clarity and confidence.
A commitment to excellence, discretion, and client satisfaction is essential.
Key Responsibilities
- Serve as the first point of contact for clients, providing prompt and professional assistance.
- Manage client communications via phone, email, and in person with a high level of service.
- Present and explain company services to new and existing clients clearly and accurately.
- Maintain accurate and up-to-date client records and interaction logs.
- Handle client concerns or complaints with efficiency, empathy, and resolution-focused communication.
- Coordinate with internal departments to ensure smooth service delivery.
- Uphold company policies and maintain strict confidentiality in all client dealings.
Requirements
- Minimum 2 years of UAE-based experience in a customer service or client relations role (required).
- Bachelor’s degree (preferred).
- Excellent verbal and written communication skills in English.
- Professional appearance and strong interpersonal skills.
- Discreet, reliable, and customer-focused attitude.
- High attention to detail and the ability to multitask in a fast-paced environment.
- Experience dealing with high-net-worth individuals (HNWI) or VIP clients is an advantage.
- Previous experience in luxury sectors such as high-end retail, hospitality, or finance is preferred.
Work Schedule
Monday to Saturday \| 9:00 AM – 6:00 PM
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