Guest Relations Executive (Luxury Services)

About This Role

We are seeking a polished and proactive Guest Relations Executive to join our team in Dubai. In this client-facing role, you will play a key part in delivering exceptional service throughout the client journey—ensuring a seamless experience from initial contact to ongoing support—while strictly adhering to our policies on confidentiality and professionalism.

As a representative of our brand, you will interact with clients across various channels, address inquiries, resolve concerns, and promote our services with clarity and confidence. A commitment to excellence, discretion, and client satisfaction is essential.

Key Responsibilities:

• Serve as the first point of contact for clients, providing prompt and professional assistance.
• Manage client communications via phone, email, and in person with a high level of service.
• Present and explain company services to new and existing clients clearly and accurately.
• Maintain accurate and up-to-date client records and interaction logs.
• Handle client concerns or complaints with efficiency, empathy, and resolution-focused communication.
• Coordinate with internal departments to ensure smooth service delivery.
• Uphold company policies and maintain strict confidentiality in all client dealings.

Requirements:

• Minimum 2 years of UAE-based experience in a customer service or client relations role (required).
• Bachelor’s degree (preferred).
• Excellent verbal and written communication skills in English.
• Professional appearance and strong interpersonal skills.
• Discreet, reliable, and customer-focused attitude.
• High attention to detail and the ability to multitask in a fast-paced environment.
• Experience dealing with high-net-worth individuals (HNWI) or VIP clients is an advantage.
• Previous experience in luxury sectors such as high-end retail, hospitality, or finance is preferred.

Work Schedule:

Monday to Saturday | 9:00 AM – 6:00 PM