Guest Relations Executive
Skills
About This Role
Overview
- **Role - Guest Relations Executive**
- **Contract - 6 Months Extendable**
- **Salary - 3500 AED**
- **Immediate Joiners only**
Customer Experience & Engagement
- Act as the primary point of contact for customers
- Ensure a positive and seamless customer journey across all touchpoints
- Proactively engage with customers to understand their needs and expectations
Issue Resolution & Support
- Handle customer queries, complaints, and escalations efficiently
- Ensure timely resolution of issues while maintaining service quality
- Coordinate with internal teams to resolve customer concerns
Customer Retention & Satisfaction
- Monitor customer satisfaction levels and take corrective actions
- Build strong relationships to improve retention and loyalty
- Identify at-risk customers and take proactive measures
Feedback & Improvement
- Collect customer feedback and share insights with relevant teams
- Recommend process improvements to enhance customer experience
Reporting & Tracking
- Maintain accurate records of customer interactions
- Track KPIs such as customer satisfaction (CSAT), response time, and resolution time
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