Guest Relation Executive

About Us

Job Summary

Key Responsibilities

• **Guest Engagement & Hospitality:**
• Greet and welcome patients and guests in a warm, professional manner.
• Provide detailed information about treatments, services, and wellness programs.
• Address guest inquiries, concerns, and special requests efficiently.
• **Patient Coordination & Support:**
• Assist with appointment scheduling, confirmations, and follow-ups.
• Guide patients through their treatment journey, ensuring a smooth experience.
• Liaise with therapists and doctors to coordinate patient requirements.
• **Customer Service & Satisfaction:**
• Handle feedback and resolve concerns in a timely and empathetic manner.
• Conduct post-treatment follow-ups to assess patient satisfaction.
• Maintain a high standard of hospitality and service excellence.
• **Administrative & Operational Support:**
• Maintain accurate patient records and update databases.
• Coordinate with reception and front desk teams for smooth daily operations.
• Assist in billing and payment processes when required.

Requirements

• Previous experience in **guest relations, customer service, or hospitality**, preferably in a healthcare, wellness, or spa setting.
• Strong interpersonal and communication skills with a customer-centric approach.
• Fluent in **English** (knowledge of Arabic and Hindi is a plus).
• Familiarity with Ayurvedic treatments and wellness services is an advantage.
• Proficiency in MS Office and appointment management software.
• Positive attitude, problem-solving skills, and ability to work in a fast-paced environment.

Benefits

• Competitive salary and performance-based incentives.
• Opportunity to work in a holistic and wellness-focused environment.
• Professional growth and training in Ayurvedic healthcare.
• Employee wellness perks and discounts on treatments.
• If you are passionate about wellness and exceptional guest experiences, we would love to hear from you!

Job Types: Full-time, Permanent

• Pay: From AED3,000.00 per month
• Ability to commute/relocate:
• Dubai: Reliably commute or planning to relocate before starting work (Required)