Guest Experience Supervisor

Role overview

Guest services and front desk

• Process guest check-ins, verify identity and payment, assign rooms, and issue or activate room keys.
• Set up accurate guest accounts, enter rewards information, verify rates, document exceptions, and adjust billing as needed.
• Compile and review daily reports, logs, and contingency lists; complete cashier and closing reports.
• Provide directions and property information, accommodate guest requests, and follow up to ensure they are met.
• Process payments, vouchers, paid-outs, and charges; balance receipts and secure the bank at the beginning and end of shifts.
• Obtain manual authorizations and follow accounting procedures.
• Notify loss prevention or security when guests report theft.

Team, safety, and service standards

• Assist management with employee training, evaluation, counseling, motivation, and coaching.
• Support positive working relationships and team goals, and respond appropriately to employee concerns.
• Follow company and safety procedures; report accidents, injuries, and unsafe conditions; complete safety training and certifications.
• Welcome guests, anticipate and address service needs, assist individuals with disabilities, and express appreciation.
• Use clear professional language, prepare accurate written documents, answer phones appropriately, and use computers and POS systems.
• Maintain professional appearance and confidentiality, protect company assets, and uphold quality standards.

Preferred qualifications

• A high school diploma or GED equivalent is preferred.
• At least one year of related work experience is preferred.
• At least one year of supervisory experience is preferred.
• No license or certification is specified.

Workplace and physical requirements

• The role is located on Al Corniche Street in Doha and is not remote.
• The work involves standing, sitting, or walking for extended periods and moving objects weighing up to 10 pounds without assistance.

About the employer