Guest Experience Supervisor

Position

Guest and Front-Desk Operations

• Verify guest identity and payment, assign rooms, issue keys, and create accurate guest accounts.
• Enter rewards information, verify rates, document exceptions, and review or adjust billing.
• Compile daily reports and logs, complete cashier and closing reports, and provide guests with property information.
• Accommodate guest requests, contact appropriate staff, and follow up to ensure requests are met.
• Process payments, vouchers, paid-outs, and charges; balance receipts and secure the bank.
• Follow accounting procedures and report guest theft concerns to Loss Prevention or Security.

Team, Safety, and Service Standards

• Assist management with employee training, evaluation, counseling, motivation, and coaching.
• Support fair-treatment processes, team goals, and positive working relationships.
• Follow company policies, report accidents and unsafe conditions, complete safety training, and protect confidential information and company assets.
• Welcome guests, anticipate service needs, assist individuals with disabilities, and communicate clearly and professionally.
• Use computers and POS systems, maintain quality standards, and perform other reasonable duties as requested.

Preferred Qualifications

• High school diploma or G.E.D. equivalent preferred.
• At least 1 year of related work experience preferred.
• At least 1 year of supervisory experience preferred.
• No license or certification specified.

Work Conditions

• The role is not remote and involves standing, sitting, or walking for extended periods.
• The role may require moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.