Guest Experience Supervisor

Role overview

Guest services and front desk

• Verify guest identity and payment, assign rooms, issue keys, and set up accounts according to guest requirements.
• Enter rewards information, check rates, document exceptions, review billing, and secure payment.
• Provide directions and property information, accommodate guest requests, and follow up.
• Process payments, vouchers, paid-outs, and charges; balance receipts and secure the bank.
• Compile daily reports and logs, complete cashier and closing reports, and follow accounting procedures.
• Notify Loss Prevention or Security of guest reports of theft.

Team support and workplace standards

• Assist with training, evaluating, coaching, and motivating employees and serve as a first point of contact for the fair-treatment and open-door process.
• Support team goals, maintain positive working relationships, and respond to employee concerns.
• Follow company and safety procedures, report accidents or unsafe conditions, maintain confidentiality, and protect company assets.
• Welcome guests, anticipate service needs, assist individuals with disabilities, and communicate professionally.
• Use computers and POS systems, prepare written documents, and answer telephones appropriately.
• The role may involve extended periods standing, sitting, or walking and moving objects weighing up to 10 pounds.

Preferred qualifications

• High school diploma or G.E.D. equivalent preferred.
• At least 1 year of related work experience preferred.
• At least 1 year of supervisory experience preferred.
• No license or certification is specified.

Workplace and schedule

• Full-time schedule at the Marriott property on Al Corniche Street in Doha, Qatar.
• The posting states that the role is not remote.

About Marriott and Sheraton