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Guest Experience Expert - Front Office

Marriott International
Dubai, UAE
Full-time
Onsite
Discovered 1 weeks ago
Guest serviceFront-office operationsGuest request handlingLuggage handlingConfidentialityHotel policies and procedures

Full Job Posting

Position summary

Guest Experience Experts provide services throughout guests’ stays, aiming to make transactions and interactions memorable.

The position is categorized as Rooms & Guest Services Operations and is non-management.

Guest services and operations

  • Process operational needs and address guest requests.
  • Complete reports and share highlights of the local area.
  • Assist with loading and unloading vehicles and transporting luggage to guest rooms or the designated bell area.
  • Carry out other reasonable duties as requested.

Work expectations

  • Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
  • Maintain professional uniform, appearance, and communication.
  • Work involves extended periods standing, sitting, or walking and navigating confined, elevated, or stair-accessed spaces.
  • Physical tasks include handling up to 50 pounds without assistance or 100 pounds with assistance, plus bending, twisting, stooping, and reaching.

Preferred qualifications

  • High school diploma or GED equivalent is preferred.
  • No related work experience or supervisory experience is required.
  • No license or certification is specified.

Schedule

  • Full-time schedule.

Workplace

  • The source states the position is not remote and gives a hotel location in Dubai.

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