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indeed

Guest Experience Expert

Marriott International
Dubai, UAE
Full-time
Onsite
Discovered 3 days ago
Guest experienceGuest servicesGuest request handlingHotel operationsLocal area informationProfessional communication

Full Job Posting

Position summary

Guest Experience Experts provide services that make guests' stays memorable and unique.

The role involves moving around the work area and taking initiative to complete operational tasks and respond to guest needs.

The position is non-management and categorized under Rooms & Guest Services Operations.

Responsibilities

  • Guide guests through their stay and provide a range of services.
  • Process operational needs, address guest requests, complete reports, and share highlights of the local area.
  • Help make transactions part of the guest experience.
  • Create a safe workplace, follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.

Qualifications

  • A high school diploma or G.E.D. equivalent is preferred.
  • No related work experience or supervisory experience is required.
  • No license or certification is listed.

Work setting

  • The role is not remote and is located at Dubai Investment Park, Dubai.
  • The work involves standing, sitting, or walking for extended periods and handling objects weighing up to 10 pounds without assistance.

About the employer

Delta Hotels by Marriott describes its guest experience as focused on essential needs, attentive service, and helping travelers focus on what matters.

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