GUCCI Store Manager

Role overview

Business and client development

• Drive sales performance, meet sales budgets, monitor profitability, communicate KPIs, and implement business action plans.
• Lead client engagement, develop top-client relationships, deliver after-sales service, and execute CRM initiatives.
• Support product launches, local events, community outreach, and market and competitor awareness.
• Manage stock levels, collection knowledge, product launches, and coordination with internal departments.

Team leadership

• Coach employees, provide performance feedback, conduct reviews, and set employee goals and development plans.
• Recruit, retain, onboard, schedule, and allocate staff; work with HR on employee relations matters.

Store operations

• Review store performance, competitor activity, expenses, budgets, invoices, and cash disbursements.
• Complete loss-prevention audits, cycle counts, incident reporting, and inventory reconciliations.
• Maintain visual merchandising, store organization, staffing coverage, payroll submissions, borrow logs, and consignment procedures.

Candidate requirements

• At least 4 years of sales management experience in retail, luxury retail, or a related service industry.
• Advanced English and Arabic are required.
• A bachelor's degree in a related field is preferred.
• Candidates should be proficient in Microsoft Word, Excel, PowerPoint, and Outlook and able to analyze sales reports and business trends.
• Strong client focus, communication, organization, business acumen, and ability to manage competing priorities are expected.
• Availability to work a retail schedule including evenings, weekends, and holidays is required.

Schedule

• Full-time schedule; retail hours may include evenings, weekends, and holidays.