GUCCI Client Advisor

Role Mission

Driving Sales

• Achieves individual and team sales and customer targets and KPIs using available data and systems.
• Collects meaningful customer information throughout the client journey to feed into the CRM system.
• Effectively uses cross- and upselling techniques to maximize sales opportunities.
• Guides and influences the client to make the best possible decision to buy the right product.

Client Experience

• Creates an engaging and emotional client experience with best-in-class service in-store or at distance.
• Hosts the client in line with hospitality guidelines and welcome techniques.
• Proactively engages and establishes strong relationships with clients.
• Engages with clients to uncover purchase motivations by asking good questions and listening.
• Selects the right products to client needs and benefits, upselling and cross-selling.
• Develops local and international client base and seeks to recruit and develop top clients.

Product and Customer Knowledge

• Uses knowledge of Gucci and its products to engage clients through storytelling.
• Maintains strong knowledge of competitors, campaigns, trends, services, and local client typology.
• Provides useful insights into local lifestyle trends such as theater, arts, and travel.
• Combines styling knowledge with the ability to mix and match products to best serve the client.

Functional Requirements

• Experience working in a fast-paced and high-end luxury brand (goods or services).
• Proven track record in building and maintaining strong relationships with clients.
• Strong track record of individual performance, delivering results beyond expectations.
• Passion for and sound knowledge about Gucci and luxury fashion.
• Advanced knowledge in Ready-to-Wear styling and wardrobe mastery.
• Ability to work varied hours and days, including weekends and holidays as needed.

Schedule

• Full time.
• Ability to work varied hours and days, including weekends and holidays as needed.

Job Details