GUCCI Associate Store Director

Role mission

Business and client development

• Drive sales budget performance, monitor monthly profitability, and maintain operational integrity with the Store Director.
• Lead customer engagement on the sales floor, support top clients, manage stock levels, and coordinate product launches and full-price selling.
• Train client advisors on collection knowledge, brand pillars, and seasonal strategy; monitor KPIs and address performance gaps.
• Build client relationships through networking and local events, support after-sales service, and develop customer loyalty.
• Support CRM initiatives and team action plans, capture customer data, and monitor monthly CRM reporting.

Store operations and people

• Report monthly store performance, business trends, and competitor performance.
• Enforce company policies and operations, HR, and security standards; complete loss-prevention audits, cycle counts, incident reporting, and inventory reconciliations.
• Process merchandise requests and shipments, maintain visual merchandising and store organization, and prepare schedules and payroll records.
• Coach employees, support reviews and goal-setting, build action and succession plans, recruit and retain talent, onboard new hires, and allocate staff resources.

Candidate requirements

• 4–6 years of sales management experience in retail, luxury retail, or a service-related industry.
• A bachelor's degree is preferred.
• Demonstrated ethics, professionalism, integrity, trust-building, team influence, and customer experience results.
• Able to analyze sales reports and trends, manage multiple tasks, and demonstrate commercial awareness and business acumen.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; strong written and verbal communication and organizational skills.
• Passion for fashion and flexibility to work evenings, weekends, and holidays.

Schedule

• Full-time schedule, including evenings, weekends, and holidays as retail needs require.