GSI Services Program Manager
Role Overview
Rubrik is seeking a customer-focused Services Program Manager for its Global System Integrator partner services organization.
The role develops post-sales enablement and service-delivery quality frameworks for global system integrator partners.
The position combines strategic and tactical work, operational oversight, partner advocacy, and customer-success support.
Key Skills for This Role
Full Job Posting
Job Summary
Rubrik is seeking a customer-focused Services Program Manager for its Global System Integrator partner services organization.
The role develops post-sales enablement and service-delivery quality frameworks for global system integrator partners.
The position combines strategic and tactical work, operational oversight, partner advocacy, and customer-success support.
Key Responsibilities
- Lead and coordinate a scalable post-sales support and professional services workforce for GSI partners.
- Build partner relationships and manage post-sales service issues, escalations, and sales-to-services handoffs.
- Monitor customer satisfaction and partner-delivered service quality.
- Facilitate role-based training and certification for GSI partners.
- Improve service-delivery processes, scalability, best practices, and operational efficiency.
- Develop KPIs, track performance metrics, prepare executive reports, and facilitate Services QBRs.
- Advocate internally for partner needs and present partner strategies to stakeholders.
- Oversee partner support cases, product gaps, and customer complaints.
About You
- Bachelor’s degree in Computer Science or a related technical field; an advanced degree is preferred.
- 10+ years of relevant experience in program management, operations, technical support, or professional services.
- Experience in a customer-facing role at an enterprise technology solution provider.
- Strong technical aptitude in networking, storage, backup and recovery, cloud solutions, and hypervisors.
- Experience with GSIs or large multiregional channel partners.
- Strong leadership, stakeholder management, communication, presentation, project management, and analytical skills.
- Salesforce, Atlassian, and Tableau reporting experience is preferred.
- Ability to travel occasionally and adjust work hours for USA and EMEA business hours.
About Rubrik
Rubrik describes itself as a Security and AI Operations Company focused on data protection, cyber resilience, and enterprise AI acceleration.
Rubrik Security Cloud secures, monitors, and recovers data, identities, and workloads across clouds.
Rubrik states that it promotes an inclusive workplace and equal employment opportunities.
About Rubrik
Public cybersecurity and AI operations software company helping organizations protect, monitor, and recover data, identities, and workloads.
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