GSD Global Support Tech Generalist, English and Spanish Required
Full Job Posting
Qualifications
- High School Diploma or equivalent required
- Fluency in reading, writing, and speaking English and Spanish is required0 to 2 years previous computer technical support
- Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users of Active Directory to unlock and reset passwords
- Proficient with troubleshooting all Windows Operating systems
- Ability to communicate clearly and professionally, both verbally and in writing
- Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
- Although this is a hybrid position, must live close to the office based in Riverton, UT USA
Responsibilities
- Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
- Provides technical support of hardware, systems, sub-systems and/or applications
- Assists with navigating around application menus, may be required to remote into customer's computer
- Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
- Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
- Offers alternative solutions where appropriate
- Records all customer contact information in CRM system
- Escalates more complex problems to the Global Tech Support Specialist when appropriate
- Performs work under general supervision
Preferred Qualifications
- Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
About CHC
Global religious organization focused on community service and worship.
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