Growth Manager

Overview

Growth Manager

Location

Salary

Qualifications & Requirements

• Bachelor’s Degree or Master’s Degree in Business Administration, Management, or a related field.
• 5–7+ years of experience in renewals, customer success, account management, or revenue-driven roles.
• Minimum 2–3 years of experience managing teams within B2B and/or B2C environments.
• Experience within company formation, business setup, or service-based industries is highly preferred.
• Strong data analysis, reporting, forecasting, and pipeline management skills.
• Proven experience in process improvement, performance management, and operational optimization.
• Strong leadership and people management capabilities with experience coaching and developing high-performing teams.
• Excellent decision-making, problem-solving, and stakeholder management skills.
• Strong communication, negotiation, and customer relationship management abilities.
• Strategic mindset with the ability to thrive in a fast-paced, target-driven environment.
• Proficient in English; Arabic language skills are desirable but not mandatory.

Key Responsibilities

• Lead, manage, and mentor the B2B & B2C Renewals teams to achieve monthly revenue and retention targets.
• Own and manage the renewals revenue pipeline across multiple customer segments.
• Develop and implement customer retention and renewal strategies to maximize revenue growth and conversion rates.
• Monitor team performance through key KPIs including renewal rates, conversion rates, customer retention, and revenue generation.
• Conduct regular coaching sessions, performance reviews, and capability development plans to strengthen team performance.
• Ensure accurate tracking and management of client interactions and renewal opportunities within the CRM system.
• Analyse renewal performance data and prepare detailed reports with actionable insights for senior management.
• Collaborate cross-functionally with Sales, Operations, Finance, and Client Experience teams to deliver seamless customer renewal journeys.
• Identify and implement process improvement initiatives to enhance operational efficiency and customer satisfaction.
• Manage escalations and complex client renewal cases professionally and efficiently.
• Forecast monthly renewal revenue and ensure alignment with overall business growth objectives.
• Maintain compliance with internal policies, operational procedures, and service excellence standards.

About the Role

Growth Manager