Group Operations Manager – Multi-Brand Restaurants

Restaurant Operations Manager (Multi-Outlet) – Dubai

Key Responsibilities

• **Business Performance & Profitability**
• Drive revenue growth across all outlets through strategic planning and execution
• Improve overall profitability by controlling costs, optimizing operations, and increasing efficiency
• Analyze daily/weekly sales reports and implement corrective actions
• **Operations Management**
• Oversee end-to-end operations of 5 outlets ensuring smooth day-to-day functioning
• Maintain high standards in
• food quality, presentation, and consistency
• Ensure SOPs are implemented and followed across all branches
• **Customer Experience Excellence**
• Elevate guest satisfaction levels through service improvements
• Monitor customer feedback and implement actionable improvements
• Build a culture of hospitality and service excellence
• **Team Leadership & Development**
• Lead, train, and motivate restaurant teams across all locations
• Conduct regular staff training on service standards, product knowledge, and upselling
• Build a performance-driven culture with clear KPIs
• **Menu & Product Management**
• Work closely with kitchen teams on
• menu engineering and optimization
• Ensure food cost control, portion consistency, and waste reduction
• Introduce new ideas to improve menu performance and guest appeal
• **Sales & Growth Strategy**
• Develop and execute strategies to increase footfall and repeat business
• Identify opportunities for promotions, partnerships, and upselling
• Strengthen dine-in experience while optimizing delivery performance

Candidate Profile

• Bachelor’s Degree in

Hotel Management or Hospitality

• Minimum
• 5–8 years experience
• in multi-outlet restaurant operations
• Proven track record in
• turnaround of underperforming outlets
• Strong leadership and team management skills
• Deep understanding of
• food cost control, P&L, and restaurant KPIs
• Hands-on, result-oriented, and capable of working under pressure
• UAE experience is highly preferred
• Valid UAE driving license is an advantage

What We Are Looking For

• A
• problem solver
• , not just a manager
• Someone who can
• take ownership and deliver results quickly
• A leader who can
• transform teams, improve quality, and drive profitability

Compensation

• Competitive salary + performance-based incentives
• Opportunity to grow with a fast-expanding F&B group