Graphic Designer and printer operator

Role overview

Working hours

• Monday to Friday, 10:30 AM to 7:30 PM.
• Saturday work may be required during periods of high order volume.

Compensation

• Expected salary is AED 3,000 to AED 3,800, inclusive of accommodation and transportation.
• The posting also lists pay of AED 3,000 to AED 3,800 per month.

Customer service and order management

• Receive and respond to enquiries and orders through WhatsApp, Instagram, the website, email, and other sales channels.
• Advise customers on artwork requirements, fabric options, printing specifications, prices, and timelines.
• Track customer, fabric, design, quantity, instruction, payment, and delivery details; confirm approvals and required information before production.
• Follow up on quotations, missing information, approvals, outstanding payments, and collection or delivery; keep customers informed and escalate issues.

Supplier coordination

• Confirm supplier material availability, prices, specifications, and delivery timelines; place approved orders for production supplies.
• Track supplier orders, check received items, and report shortages, incorrect materials, or quality issues.
• Follow up on replacements and outstanding deliveries; keep purchase and delivery records and track pending actions.

Design and printer operation

• Create and prepare textile artwork using Adobe Photoshop and Illustrator, including seamless patterns, repeats, scale, colour, placement, and dimensions.
• Check customer files for resolution, print size, repeat quality, and suitability; prepare previews, layouts, approvals, and artwork archives.
• Set up and operate digital sublimation textile printers and associated RIP software; verify dimensions, quantities, colour profiles, and layouts.
• Perform nozzle checks, test prints, routine cleaning, and basic maintenance; monitor defects, troubleshoot routine issues, and report equipment faults.
• Track inks and other consumables, printed quantities, reprints, wastage, and production issues.

Production coordination and quality

• Coordinate priorities with the heat press operator and team; label jobs with artwork, fabric, quantity, and production instructions.
• Check print quality and measurements through production and follow orders through printing, heat pressing, finishing, packing, and dispatch.
• Support final checks and delivery coordination, update the order tracker, provide daily progress and blocker updates, and maintain a clean, safe work area.

Required skills and experience

• Proficiency in Adobe Photoshop and Illustrator; experience preparing textile designs, seamless repeats, and print-ready files.
• At least 1 year of graphic design experience and at least 1 year of textile printing experience.
• Hands-on experience operating digital textile printers; sublimation printing and RIP software experience are preferred.
• Strong attention to colour, pattern scale, measurements, and print quality; good written and spoken English.
• Confidence using WhatsApp Business, social media inboxes, website order systems, and Excel or Google Sheets.
• Strong organization and follow-up; ability to manage multiple orders, work independently, and support a small team.

Selection process

• Applicants are asked to submit a CV and examples of relevant design or textile printing work, including the printers, RIP software, and design tools used.
• Shortlisted candidates may be asked to complete a practical artwork preparation and printer operation assessment.

Employment and workplace

• The job is full-time and performed in person.